Wembley stadium

Frequently Asked Questions

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Visitor Information

General

Opening hours
Tours will open at 10am and doors will close at last entry which will vary depending on the time of year you visit.

October – March, last entry is at 3pm/ April – July and September, last entry is 4pm/ August last entry is 5pm
Tour entrance
The Tour entrance is on level 1 of the stadium directly behind the Bobby Moore Statue. Visitors will need to walk up two flights of stairs or use the external lift which can be assessed to the left-hand side of the Club Wembley entrance.
Security checks
Wembley Stadium operates a 100% bag search as part of entry conditions.
Is there a cloakroom for coats and bags?
We do not offer cloakroom services. Any large bags or suitcases will not be allowed into Wembley Stadium. Personal belongings must be kept with visitors at all times.

Ticketing

Do I need to pre-book a ticket?
Tickets for the tour can be bought on the day of your visit at the stadium however it is cheaper if you pre-book!
Arrival times
If you do pre-book your ticket, the timeslot you select is an arrival time rather than a tour departure time. This is to manage visitor flow into the stadium and to ensure we can deliver the best possible experience.
Running late
If you are running late please call our booking team on 0800 169 9933 and they will be able to assist.
Booked through a third party?
Please check the voucher or ticket you have received from the third party for booking instructions. If your visit has been booked via Virgin Experience Days or Buy A Gift, your voucher needs to be redeemed prior to your visit. If unsure, call our Booking Team on 0800 169 9933 and they will be able to assist.

On the day of your visit, please present your voucher or ticket at the Tour ticket desk.

Getting Here

Public Transport
Wembley Stadium is a public destination venue and we recommend where possible to use public transport when travelling to the Stadium. There are regular services available from:
  • Wembley Park (Jubilee and Metropolitan lines) – 8-minute walk to stadium
  • Wembley Stadium Station (Chiltern line) – 8-minute walk to the stadium
  • Wembley Central (Overground and Bakerloo lines) 20-minute walk to stadium
Parking
Parking is available around the stadium however please note the car parks are managed by Wembley Park, not Wembley Stadium and will need to be booked separately via the lead booker. This can be done via wembleyofficialparking.com.

The Yellow Car Park, which is 500 metres from the Wembley Stadium Tour entrance. Visitors will need to walk across the car park, on to public pavements and across public roads from the Yellow Car Park to the Wembley Stadium Tour.
Coach parking
Coach parking is available for group bookings however please note the car parks are managed by Wembley Park, not Wembley Stadium. Please mention this during your booking process and the Booking Team will be able to advise you on this.

Accessibility

There are some dark spaces, strobe lighting and sound effects in the Wembley Stadium Tour. If you would like to avoid these areas, please tell a member of staff.

We are service dog friendly.

The Wembley Stadium Tour is suitable for wheelchairs however, there are steps in the Stadium and uneven steps going up to the Royal Box which are not wheelchair accessible. Staff will take any visitors in a wheelchair up to the Royal Box via an alternative route. Disabled toilet facilities are available throughout the Stadium Tour.

Multi Media Guides

Each visitor will be handed a Multi Media Guide (MMG) on their arrival which is full of content and will act as your guide through the first two sections of the Tour. Each visitor needs to wear the MMG around their neck as this acts as the stadium accreditation whilst on site.

The Multi Media Guides are available in English, French, Spanish, German, Mandarin and British Sign Language. The self-guided elements of the Tour offer an audio translation and the guided element of the tour offers a visual translation of the key points discussed by the Tour Host at each stop point of the tour.

Tour Experience

What can I expect from my Tour?
Your Tour will begin as soon as you arrive. You will be handed your Multi Media Guide and be able to go through the first two sections of the Tour at your own pace. You will receive an alert on your MMG 5 minutes before your guided experience begins – if you would like more time that is fine just speak to a member of the Tour team.

For your guided experience, the Tour Host will escort you and the group around the more secure parts of the stadium, sharing facts and information at each key stop point. They will use the master device to share infographics and videos to your MMG.

At the end of the Tour, your Tour Host will collect all MMGs and direct you to the Stadium Store where you will be able to purchase photos taken on the tour and lots of Wembley memorabilia.
How long does the Tour last?
This really depends on how long you choose to spend in the self-guided sections. The guided elements of the tour are approximately 75 minutes. We recommend allowing 2 hours for your visit.
Is there a Tour café in the stadium?
Unfortunately, not - we have a vending machine in the self-guided areas of the tour. However, if you head over to the London Design Outlet Guest Services and present your Wembley Stadium Tour ticket, you can redeem a discount card which can be used in many of the shops and restaurants on the LDO site.
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Group Bookings

Group size
Minimum group size is 25 people. Tour Hosts can take a maximum of 40 guests around the stadium at once so if your group is larger than this, we will split the group. Groups of less than 25 will be booked onto a standard tour and will not be eligible for the discounted group rate.
Rates
Groups will receive 15% off their total booking (based on the pre-booked public rates).
Availability
Group tours are available daily at 11:00, 1:00, 2:00 and 3:00.
How do I make my group booking?
Fill in the Group Booking Enquiry Form on our website. Our Booking Team will be in contact within 7 days.
How do I pay for my group booking?
Once your booking has been confirmed, you have up to 30 days before your visit date to pay for your booking in full. If payment is not received in time, your booking will be cancelled and tickets released.

If your booking is made within 2 weeks of your visit date, payment will be taken in full at the point of confirmation.

Payment can be made by card over the phone.
Can I change the number of people in my group after payment?
If you are increasing your group size, please contact the Booking Team and they will amend your booking. The Booking Team will only process one additional increase to your booking, any further additional visitors will be added at the full pre-booked price.
Can I cancel my group visit after I have made payment?
If you cancel your group visit 30 days or more before your visit date, you will be refunded the full amount you have paid.

If you cancel your group visit between 29 and 8 days before your visit date, you will be refunded 50% of the total booking cost.

Cancellations made 7 days or less before your visit dates will be non-refundable.
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Educational Visits

Will I automatically receive a lesson if I book a visit?
No – our lessons are very popular and are subject to availability, so please book early if you would like to include a lesson in your visit. We can accommodate up to 60 students per session. If you would like to bring more students, you can book a visit without a lesson at school prices.
Will an Educational Visit include a full stadium tour experience as well as a workshop?
All of our Educational Visits include a full stadium tour as well as the workshop so that pupils can find out about Wembley's rich history and heritage as well as interesting facts and stats about the Stadium and the variety of events that have taken place at Wembley over the years.
How long should we allow for our visit?
We recommend 90 minutes without a workshop and three hours with a workshop. Please allow some extra time for arrival and departure and arrange transport accordingly.
Where do the workshops take place?
We have a dedicated onsite teaching space, with a classroom which holds up to 35 students.
How long does the workshop last?
Workshops last for approx. 50 minutes. From January 2020, lessons are available at 11.00am and 2.00pm. However we can alter these timings slightly to fit in with your school day and travel arrangements. Please contact us to discuss timings.
How many children can attend each workshop?
We can accommodate up to 35 students (with some flexibility) and can only run one workshop at a time. Workshops cannot be run simultaneously. Larger groups can be accommodated by splitting into two groups of 30 per session with one group taking the Tour whilst the other does the workshop. If you would like to book in two classes in one day, one class can come in the morning, and the other class in the afternoon.
What is the required ratio of adults to children?
We offer one free adult place for every six pupils in Primary Schools and one free adult place for every ten pupils in Secondary Schools/Further Education Colleges. We also offer a free carer place for pupils with EHCPs. Please ask for further information when making your booking.
Do Schools and Colleges qualify for School prices?
Yes – our programme is offered to schools and colleges for students up to Key Stage 5.
Does the Wembley Stadium Tour cater for students with special needs?
Yes – all our lessons are differentiated and workshop-based. Our facilitators can teach across a broad spectrum of abilities and age groups.
There are some dark spaces, strobe lighting and sound effects in the Wembley Stadium Tour. If you would like to avoid these areas, please tell a member of staff. The Wembley Stadium Tour is suitable for wheelchairs however, there are steps in the Stadium and uneven steps going up to the Royal Box which are not wheelchair accessible. Staff will take any school visitors in a wheelchair up to the Royal Box via an alternative route. Disabled toilet facilities are available throughout the Stadium Tour.
Do I have to make a booking before we come to the Stadium?
Yes – it is necessary for you to make an advanced booking for a school visit.
How do I make a booking?
Fill in the Educational Visits Enquiry Form and a member of our Booking Team will be in contact within 7 days.
How do I pay for my booking?
Once your booking has been confirmed, you have up to 30 days before your visit date to pay for your booking in full. If payment is not received in time, your booking will be cancelled. If your booking is made within 2 weeks of your visit date, payment will be taken in full at the point of confirmation. Payment can be made by card over the phone.
Can I change the number of people in my group after payment?
If you are increasing your group size, please contact the Booking Team and they will amend your booking.
Can I cancel my visit after I have made payment?
If you cancel your School's visit 30 days or more before your visit date, you will be refunded the full amount you have paid.
If you cancel your visit between 29 and 8 days before your visit date, you will be refunded 50% of the total booking cost.
Cancellations made 7 days or less before your visit dates will be non-refundable.
Is coach parking available?
Coach parking is available for group bookings however please note the car parks are managed by Wembley Park, not Wembley Stadium. Please mention this during your booking process and the booking team will be able to advise you on this.
The Yellow Car Park, which is 500 metres from the Wembley Stadium Tour entrance. Visitors will need to walk across the car park, on to public pavements and across public roads from the Yellow Car Park to the Wembley Stadium Tour.
Running late?
If you are running late please call our Booking Team on 0800 169 9933 and they will be able to assist.
Is there storage space for our coats and bags?
Yes – we have space within our classroom areas which are not accessible for the wider public. Teachers are responsible for their own valuables. Personal belongings must be kept with students and teachers at all times.
Can we have lunch at Wembley Stadium?
Unfortunately we do not have a cafe or lunch room at the Stadium. However, school groups can eat a packed lunch in the classroom at the start or end of their workshop session, subject to the use of the room for other workshops. Please let us know before the workshop if you would like to eat lunch in the classroom. Please ask your students to put their lunches in a recyclable bag or a lunchbox.
Alternatively if you head over to the London Design Outlet Guest Services and present your Wembley Stadium Tour ticket, you can redeem a discount card which can be used in many of the shops and restaurants on the LDO site.
Are there any teachers' packs available?
Ahead of your visit we will email you a teachers' pack which includes:
  • A pre-workshop activity to help your pupils prepare for the visit
  • A subject overview of the workshop
  • Ideas for activities back at school after your visit
  • Details of how to find us
  • Wembley Tour Overview
  • Wembley Stadium Risk Assessment Form
Is there a shop at Wembley?
Yes – we have a large retail store at the Stadium selling a wide range of official England and Wembley merchandise.
Can I visit in advance of the school trip?
Yes – we would encourage teachers to visit the Stadium ahead of the school trip. Please contact us to arrange a convenient time.
Can we take photographs?
Yes – you and your students can take as many photos as you like. You are able to film the Stadium, but not the media that runs in the Press Conference Room. There will also be an opportunity to have a group photo taken within the Tour.
What happens if I need a first aider?
There is always a first aider on duty and we will provide a private area for anyone who may need first aid assistance. Any student requiring first aid must be accompanied by a teacher.
What happens if there is an emergency?
Our team is trained in dealing with emergency situations. Please follow instructions of staff – in the event of a building evacuation you will be directed to a muster point and shown back to the same place you left, when safe to do so. A safety briefing will also be given by the Tour Host at the start of your tour or workshop.
How should my students behave?
The Wembley Stadium Tour is a public visitor attraction. Please supervise your students at all times. If the behaviour of anyone in a school group adversely affects the safety or enjoyment of other students or visitors, they may be asked to leave.
How can I leave feedback about my visit?
We welcome all feedback, please speak to a member of staff at the Reception Desk at the end of your visit and review your experience on TripAdvisor.
Our safeguarding commitment
Wembley Stadium is committed to safeguarding and promoting the welfare of children and young people and expects all staff and others working on our behalf to share this commitment. A copy of our Safeguarding Policy is available on request.

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